Terms and Conditions

1. Orders

Orders can be placed via: Telephone, Email, or through our official website.

All export orders must include a valid VAT registration number for the destination country and documented proof of export prior to invoicing. Failure to provide this will result in VAT being charged at the standard UK rate.

Container or bulk orders are confirmed only once a purchase order and a non-refundable deposit of 30% have been received. All such orders must be paid in full prior to dispatch.

[Your Business Name] is not responsible for handling any correspondence, delays, or costs associated with third-party customs or import authorities.

Stock is allocated on a first-come, first-served basis. Orders cannot be held or reserved without payment.

2. Payment

All prices displayed on our website and invoices are exclusive of VAT unless otherwise stated. Prices may be shown separately with and without VAT to provide full transparency.

We accept the following methods of payment:

(i) Proforma Invoice
Required for all orders exceeding £3,000 or for container/bulk shipments. Goods will only be dispatched once cleared payment has been received.

(ii) Cash
We accept cash payments up to a maximum of £9,000 per transaction, in accordance with UK anti-money laundering regulations.

(iii) Cheque
Customers wishing to pay by cheque must submit a completed registration form and obtain approval based on satisfactory trade references.

  • Cheque payments require at least 3 months of trading history with us.
  • A returned (bounced) cheque will incur a £50 administration fee.
  • This payment option may be withdrawn at any time without notice.

(iv) Debit/Credit Card
We accept most major debit and credit cards.

  • Credit card payments incur a 2.5% surcharge.
  • Card payments made over the phone may require verification such as copies of the card (front and back) to prevent fraud.

(v) BACS / CHAPS / Bank Transfer
All bank transfer receipts must be emailed to us as proof of payment. Goods will only be released once cleared funds are received.

  • All export orders must be paid in GBP (£ Sterling).

(vi) Trade Credit Accounts (On Account)
Trade credit may be available subject to approval and minimum order volumes.

  • A Director’s Personal Guarantee is required for all account applications.
  • A probationary period of at least 6 months of trading may be required before credit terms are granted.

3. Minimum Order

There is no minimum order value for collections made directly from our warehouse.

Collection Hours

  • Monday to Friday: 8:00 AM – 4:30 PM
  • Saturday: 8:00 AM – 12:00 PM (Midday)

To reduce wait times and ensure quicker service, we strongly recommend placing collection orders at least 1 hour before arrival.

Repeated failure to collect pre-booked orders may result in restrictions:

  • Customers who repeatedly fail to collect goods after placing orders may lose the privilege to order in advance.
  • In such cases, orders can only be placed upon arrival, and goods will be subject to available stock.

Deliveries – Minimum Order Thresholds

Delivery minimums are determined based on distance from our warehouse:

Distance from WarehouseMinimum Order Value
0–49 miles£500
50–99 miles£1,000
100+ milesVariable (quoted case-by-case)

If your order does not meet the minimum value, a delivery surcharge will apply. This is calculated based on the delivery address and total order value.

Alternative Delivery Locations

If your order is being delivered to a different address (not your usual delivery point), an additional handling or delivery charge may apply.

4. Delivery

We aim to deliver all qualifying orders within 7–10 working days. In many cases, delivery can be completed in 1–3 working days, depending on stock availability and location.

Urgent Deliveries

If an order is below the minimum delivery threshold but requires urgent dispatch, a delivery surcharge will be applied based on the delivery location and size of the order.

Booking Process

All deliveries will be pre-booked at least 24 hours in advance. At the time of booking:

  • The customer must confirm all order details and delivery addresses.
  • Payment arrangements must be finalised (cash, card, etc.).
  • Customers must notify us of any parking restrictions or access limitations at the delivery site.

Parking and Access

  • Customers are fully responsible for providing suitable parking for delivery vehicles.
  • Any parking fines, congestion charges, or access issues incurred during delivery will be added to your next invoice.
  • If delivery is refused due to payment failure or other issues after booking, a Refused Delivery Fee of £50–£100 will be charged depending on location and delivery size.

Receiving Your Delivery

  • All deliveries must be signed and printed by the recipient upon receipt.
  • Returns and exchanges must be pre-approved and sent to our Quality Control team for inspection.
  • Approved credits will be issued and offset against your next invoice.

Returns Documentation

All returned goods must be accompanied by a valid returns note. Items returned without proper documentation will not be credited.

Assembled Items

  • Goods that have been assembled or modified cannot be returned unless there is a verified manufacturing defect.
  • It is the customer’s responsibility to inspect goods and supervise unloading at delivery.

Delivery Assistance – Health & Safety

To comply with safety protocols:

  • Orders under £1,000: You must provide at least one person to assist with unloading.
  • Orders over £1,000: You must provide two people to assist.

Damage & Shortages

  • Claims for damaged or missing items must be reported at the time of delivery.
  • These must be recorded on the delivery paperwork and signed by the driver.
  • Claims made after delivery will not be accepted.

5. Couriers

If you choose to use your own courier for collections, the following terms apply:

Courier Responsibilities

  • The courier must know:
    • Who they are collecting on behalf of (your business name)
    • The exact list of items being collected
  • A full itemised list must be provided at the time of collection.
  • Payment for all goods must be completed before the courier arrives.

Collections

  • All collections must be signed for upon pickup.
  • Courier drivers must follow the same protocols as all other customers:
    • They are expected to queue in an orderly fashion.
    • They must wait to be served and load goods only once directed.

Returns via Courier

  • We do not accept returns from courier companies due to handling issues and the risk of damage in transit.
  • It is your responsibility to ensure the courier handles goods correctly. Any goods returned damaged or not in accordance with our returns policy will not be credited.

6. Returns

We aim to ensure all products reach you in perfect condition. However, please read the following carefully regarding our returns policy:

Incorrectly Ordered or Cancelled Items

  • Orders placed in error or cancelled by the customer cannot be returned.
  • We do not offer credit for unwanted items, so please check your order thoroughly before submitting.

Conditions for Return or Exchange

If a return or exchange is required (e.g. due to damage or defect), the following conditions must be met:

  • Goods must be in original condition, unused, unassembled, and in original packaging.
  • Items must not show any signs of assembly. This includes:
    • Screws inserted
    • Frames built
    • Packaging torn or altered
  • Items missing components (e.g. knobs, fixings, manuals) will not be credited.
  • It is the customer’s responsibility to ensure end customers open packaging carefully and check contents before assembly.

Non-Creditable Returns

  • Assembled goods are not eligible for return unless there is a clear and documented manufacturing fault.
  • If goods are returned and deemed not creditable, they must be collected within 7 days. After this, they may be disposed of and incur a £50 disposal fee.
  • If we are required to return uncreditable goods to you, a £50 handling charge applies.

Inspection and Damage

  • Any damage caused by misuse or poor assembly will not be credited and may incur disposal charges.
  • Credit will only be given for genuine manufacturing faults.

Returns Procedure

  • All returns must include:
    • A completed returns form
    • The original invoice
  • Items returned without documentation will not be credited.
  • Returns can only be accepted by our drivers if authorised in advance by our customer service team.
  • At the point of booking a return, please provide:
    • Invoice number
    • Reason for return
    • Confirmation that goods are in original, unused condition
  • Where appropriate, spare parts may be sent to resolve minor issues—this may incur a charge.

7. Direct Customer Delivery

We offer a direct-to-customer delivery service, allowing you to send items straight to your end customer without handling the goods yourself.

7.1. How It Works

  • Once your order is ready, we will contact you (our customer) to schedule delivery.
  • You are then responsible for arranging the delivery time with your end customer.
  • A flat-rate delivery charge applies, based on destination and order size (see Delivery Pricing section or contact us for a quote).
  • All deliveries are made to the door only unless otherwise agreed in writing.

7.2. Damages & Issues

  • If items arrive damaged or missing, we will rectify the issue at no additional cost, provided the issue is reported within 24 hours.
  • If damage is caused after delivery by the end customer, any replacements and delivery fees must be covered by you.

7.3. Failed or Refused Deliveries

In the event of:

  • No one being available at the delivery address,
  • Incorrect delivery details provided, or
  • Items being refused for any reason,

…you will still be charged the delivery fee, and redelivery may incur additional charges.

7.4. Delivery Notes & Invoicing

  • All direct deliveries include plain delivery notes with no pricing.
  • These show customer name, address, and order contents only.
  • Full payment must be received before dispatch.

7.5. Customer Responsibilities

  • You are responsible for ensuring:
    • The delivery address and contact details are accurate
    • Your customer is available to accept the delivery
    • The location is accessible and free from delivery restrictions (see Section 5 for parking & access rules)

Most orders are delivered between 8:00 AM and 6:00 PM, Monday to Saturday.

8. Cancellation of Orders

We reserve the right to cancel or refuse any order at our sole discretion.

8.1 Cancellation by Us

We may cancel an order without liability if:

  • Payment has not been received in full by the required date.
  • The items ordered are no longer available or discontinued.
  • The goods were ordered incorrectly (e.g. incompatible with order process, errors in catalogue or online system).
  • There is suspicion of fraudulent activity or a breach of these Terms & Conditions.

In such cases, any payment received will be refunded in full, unless goods have already been dispatched.

8.2 Cancellation by You

If you wish to cancel your order, you must do so in writing via email as soon as possible. The following rules apply:

  • Orders already dispatched cannot be cancelled.
  • Orders cancelled after preparation but before dispatch may be subject to a restocking fee of up to 15% of the order value.
  • Orders for bespoke or customised items cannot be cancelled once production has begun.

8.3 Failure to Notify

If we are not informed of your intent to cancel in time, the goods may be delivered and will be considered a live and valid transaction under our full terms.

Catalogue & Price List

All colours displayed in our catalogue and on our website are representative only. Due to differences in screen settings, lighting, and print processes, actual product colours may vary slightly. Colour references are for guidance purposes.

All product dimensions are provided in millimetres (mm) and are approximate. Manufacturing tolerances may result in slight variation. Occasionally, design details or finishing may differ slightly from the catalogue or website image due to production updates.

Prices are subject to change without prior notice. Any back orders placed will be subject to the most up-to-date pricing at the time of dispatch.

Unless otherwise stated, prices shown do not include mattresses with bed frames or sets.

Each business account is entitled to one complimentary catalogue per location. Additional catalogues can be requested for £10 each.

All furniture offered is intended for domestic use only unless specifically stated otherwise.

Please note: sofa beds are designed for occasional sleeping use only and are not suitable for daily or long-term use as a primary bed.

Change of Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time, without prior notice, to reflect updates to our business practices, changes in the legal or regulatory environment, developments in market conditions, or modifications to our internal systems and infrastructure.

It is your responsibility to review these Terms and Conditions periodically to ensure that you are aware of any updates. Continued trading with us following any changes shall be deemed to indicate your acceptance of the revised terms.

Customer Services

For all customer service enquiries, please contact us using the details below:

📧 Email:
Info@furniture.style

📞 Phone:
Calls may be recorded for training and quality assurance purposes. Please have your order number or account details ready when contacting us.

We aim to respond to all email enquiries within 1–2 working days. For urgent matters, calling during business hours is recommended.